For medical questions or time-critical inquiries, please contact us by phone (phone number +41 41 211 14 44).
If you were not satisfied with your treatment, our Managing Director, Mr. Herbert Sterchi, thanks you for contacting us at +41 41 226 11 42.
Opening hours
Monday to sunday
07.00 am - 11.00 pm
Permanence Bahnhof Luzern
MedCenter AG
Robert-Zünd-Strasse 2
6005 Luzern
phone +41 41 211 14 44
luzern@permanence.medcenter.ch
phone administration
+41 41 226 11 46
Would you like to give us a feedback?
You can reach our manager, Mr. Herbert Sterchi, at +41 79 448 31 28.
The services provided in Permanence are recognized by health insurances / insurances. The basis for invoicing the services provided is the official tariff item of the Tarmed. This regulates the settlement ...
- ...the medical service
- ...of diagnostic examinations (laboratory, X-ray, ultrasound, etc.)
- ...the therapies including the medicines and materials (bandages, splints, etc.)
The invoice to be paid is sent directly to the insurance companies. The only exception is Assura health insurance, as they do not bill the service provider directly. Patients with Assura have to pay for the treatment on site and then receive a reimbursement voucher which they can submit to the health insurance company.
There is also the possibility of direct payment on site. If you reside outside Switzerland, the service is only provided against payment on site. All common means of payment are accepted. Since August 2021 we also accept Bitcoin as cryptocurrency.
If you have any questions or doubts about the invoice, please contact
+41 41 226 11 46